redcasino Privacy Policy

1Who We Are and How to Contact Us

redcasino ("we," "us," "our," or "the Company") operates the online gaming platform accessible at https://redcasino.club (the "Platform"). For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, redcasino is the Personal Information Controller responsible for the personal data collected through the Platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer (DPO) at:

2Information We Collect

redcasino collects personal data from you in the following ways and categories:

2.1 Information You Provide Directly

• Registration data: Full name, date of birth, gender, nationality, residential address, email address, and mobile number provided when you create a redcasino account.
• Identity verification (KYC) documents: Copies of government-issued identification (e.g., PhilSys card, passport, driver's license, UMID, SSS ID, PRC ID) and proof of address submitted to verify your identity.
• Financial information: Payment method details (e.g., GCash account number, Maya account, bank account details) provided when making deposits or requesting withdrawals. Note: full payment card numbers are not stored by redcasino — these are handled directly by our certified payment processors.
• Communications: Records of your correspondence with our customer support team, including chat logs, emails, and support ticket content.
• Responsible gaming information: Self-exclusion requests, deposit limit settings, and other responsible gaming preferences you set on the Platform.

2.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, session duration, betting history, transaction history, and navigation patterns on the Platform.
• Cookies and tracking data: Information collected through cookies and similar technologies as described in Section 6 of this Policy.
• Geolocation data: Approximate location derived from your IP address, used to verify that you are accessing the Platform from a permitted jurisdiction.

2.3 Information from Third Parties

• Identity verification results from KYC service providers.
• Fraud and risk assessment data from fraud prevention service providers.
• Payment confirmation data from payment processors (GCash, Maya, banks).
• Responsible gaming data from self-exclusion registries where applicable.

3How We Use Your Information

redcasino uses your personal data for the following purposes:

4Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, redcasino processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your account, process transactions, and deliver gaming services.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, PAGCOR licensing requirements, and tax obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

5Sharing and Disclosure of Your Information

redcasino does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, Maya, and banking partners require transaction data to process your deposits and withdrawals. These processors are bound by their own privacy policies and applicable financial regulations.
• KYC and identity verification providers: Third-party services used to verify your identity documents and confirm your eligibility to use the Platform.
• Fraud prevention and security providers: Services that help us detect and prevent fraudulent activity, money laundering, and other prohibited conduct.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where disclosure is required by law or court order.
• IT and infrastructure providers: Cloud hosting, database, and technical service providers who process data on our behalf under strict data processing agreements.
• Professional advisors: Legal counsel, auditors, and accountants where necessary for the operation of our business, subject to professional confidentiality obligations.

Any third party that processes personal data on behalf of redcasino is required to do so only in accordance with our instructions and in compliance with applicable data protection laws.

6Cookies and Tracking Technologies

redcasino uses cookies and similar tracking technologies (collectively, "cookies") on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve your experience.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled without affecting Platform functionality.
• Functional cookies: Remember your preferences such as language settings, game preferences, and responsible gaming settings.
• Analytics cookies: Help us understand how players use the Platform by collecting aggregated, anonymized usage data. This helps us improve game offerings and Platform performance.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. For strictly necessary cookies, no consent is required as they are essential to the service you have requested.

7Data Retention

redcasino retains your personal data for the following periods:

• Active account data: Retained for the duration of your account's active status plus five (5) years after account closure, in compliance with Philippine AML regulations and PAGCOR requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC documents: Retained for five (5) years after account closure or the end of the business relationship.
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter as evidence of consent.
• Self-exclusion records: Retained for the duration of the exclusion period plus five (5) years, to prevent re-registration during the exclusion period.

After the applicable retention period expires, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

8Security of Your Personal Data

redcasino implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest using industry-standard encryption algorithms.
• Access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments and penetration testing of the Platform.
• Two-factor authentication (2FA) options for player accounts.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, redcasino will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, as required by the Data Privacy Act of 2012.

While we take all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the security of your account credentials and for notifying us immediately of any suspected unauthorized access to your account.

9Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by redcasino:

• Right to be informed: You have the right to be informed of how your personal data is being collected and processed, including the purposes of processing, the scope and method of processing, and the recipients of your data.
• Right to access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to correction: You have the right to request correction of any inaccurate, incomplete, or outdated personal data we hold about you.
• Right to erasure or blocking: You have the right to request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, or where processing is unlawful, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests, on grounds relating to your particular situation.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another personal information controller where technically feasible.
• Right to damages: You have the right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data.
• Right to file a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." We will respond to all verified requests within fifteen (15) business days. We may need to verify your identity before processing your request.

10Children's Privacy

The redcasino Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register for or use the Platform.

If redcasino becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11Changes to This Privacy Policy

redcasino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via the email address associated with their account and by posting a prominent notice on the Platform.

The date of the most recent revision is indicated at the top of this page. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how redcasino protects your personal data.

If you do not agree with any changes to this Privacy Policy, you should cease using the Platform and may request closure of your account by contacting our support team.

12Complaints and the National Privacy Commission

If you have a concern about how redcasino handles your personal data and you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the independent authority responsible for enforcing the Data Privacy Act of 2012.

redcasino takes all privacy complaints seriously. Before escalating to the NPC, we encourage you to contact our Data Protection Officer directly so that we have the opportunity to resolve your concern promptly and fairly. Most issues can be resolved at this stage without the need for formal regulatory intervention.